Managed Technical Support

Curriculum and Admin Network Specialists.

All  CLC staff are fully conversant with DfES policies including statutory requirements with a high level of child protection advice enforcement and continued support.You can be assured that all our staff undertake regular training to comply and adhere to all policies/legislation related to education. All our Technicians, Teachers/Trainers and Administration Staff are all qualified in their respective professions, enhanced DBS, GDPR and fully Health & Safety Compliant.

Providing schools and educational establishments with tailored IT service plans. Applying full management reporting, with clear accountability from our highly motivated education focused qualified team of technicians. MIS accredited support including dual platform network experts.

All service plans are priced based on size of networks and number of users. Offering either combined onsite support, fully inclusive remote or remote only tailored service plans.

The CLC are fully recognised LGFL Local Authority Super Users and approved advisors.

All service agreements undertaken by the CLC are on behalf of the London Borough of Enfield Schools & Early Years’ Service. We undertake full transparency, being open, honest and respectful. Our reputation dedication and honesty have a proven track record working in close partnership with Head Teachers, Business Managers, Facilities, Teaching and Support Staff and Students.

Testimony to our service is reflected by our 97% SLA retainment.

Customer feedback and testimonials are available upon request.

Quick Guide:

Onsite Scheduled Support – Available daily, weekly or monthly with half or full day attendance. Proactive support, advice & guidance and training for your in-house technicians, ICT Coordinators, IT apprentices and staff.

Remote Network Monitoring – Our pre-approved authorisation monitoring enables 24/7 support within your infrastructure. We monitor all your critical network elements, including security, hardware, backups, critical updates, Windows services, network stability and disk space.

IT Help Desk Open 07:30-5:30 Monday-Friday – Weekend and out of hours reporting available electronically. All service requests are prioritised to ensure continuity. We fully understand the detrimental impact any system downtime or access to resources will impact teaching and learning.

Technical Emergency Call Out Service – If we are unable to resolve an issue by telephone or remotely, we will ensure that a Technician is onsite as a matter of urgency to provide the level of support you deserve. We will endeavour to place a technician on site within 2 hours.

IT Expansion projects advice and guidance – Impartial advice supporting your educational needs. Procurement Support, best price, installations fully supported, data transfer.